TVS initiative for flooded vehicles also includes free towing and quick spare part availability by the company. Nice gesture, we say…
TVS has announced a customer initiative for states which have witnessed floods this year. It has extended service support for over 1 Lakh customers in the states of Gujarat, Maharashtra, Karnataka, Kerala, Tamil Nadu and North Eastern States which are heavily affected by rains this year.
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As a part of the initiative, here is what TVS has planned…
- Free Labour – For non-insurance flood affected vehicles, TVS will offer 100 percent labour discount on service. It says it will also facilitate insurance wherever applicable.
- Free Oil Change – For vehicles which got submerged and water has entered the engines, TVS will replace the engine oil for free.
- Free Towing – TVS is also offering free towing service to its customers to the nearest workshops. This is applicable within a radius of 20 kilometres.
- Spare Part Availability – TVS has also ensured adequate supply of spare parts so that repair jobs are not delayed.
- TVS says it will also make possible warranty approval on exceptional cases and will throw an exchange offer on vehicles after repair.
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On this occasion, K N Radhakrishnan, Director and CEO of TVS Motor said,
We are saddened by the destruction inflicted by floods across the country and our thoughts and prayers are with the affected citizens. As a customer centric organisation, our initiative is a step towards ensuring quick rehabilitation in these states. Our dealer network was at the forefront of providing immediate relief to the affected customers and to further the reach, we are setting up structured service camps in flood-affected states. This will facilitate better and safer mobility for our customers.
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Apart from this, TVS has also announced a contribution of INR 3 crores for relief and recovery for these flood affected states.
