I, Pradeep Goel, from Rohtak have a Suzuki Zeus Bike in Delhi and I found it great in every aspect of driving, that is the other thing I had suffer a lot because of poor services and I think that is the main reason of failure of this Great value for money bike in the market.
N
ow I wish to purchase Suzuki Access for my wife From Badhwar Automotives Pvt. Ltd. in Rohtak, Haryana. First I went to their Showroom on 15th June and got shocked to know the condition they have putted. They told me that if I take accessories with the scooter then I can get the scooter in 4-5 days otherwise it would take one month for delivery. And it’s necessary to have the insurance from them.
Then I said you please inform me when you have the scooter in stock then I will see what I can have. But they never informed me even they have extra scooters in their showroom.
Finally, I went to there on 2nd of this month and met the owner. It was again very shocking to hear him. He said company force us to have the accessories and we can’t sell it without accessories and if you wish to have so then you have to wait for a month. Then I said that in Delhi it’s easily available without accessories and they don’t force anyone for the same and giving instant delivery. Then he that “we will not provide service to vehicle purchase from other cites as I have my own customers and the quality of services will be the different.
That thing made me afraid that the person who so much greedy in sells what kind of services he will be provide. He will cut the customer in the services. Then I have enquire the other Access owners for the same and got it right that they are really very rigid in service and charging extra money for everything and suggested me to have HONDA ACTIVA as my wife and relative advised me. But as I have experienced the quality and riding comfort of Zeus I insist to have Access and booked an access on 2nd July by giving some reference for quick delivery and he told me if possible I will give it on 10th July but you have to take some accessories. But today when I called them they said that I can’t get it before 20th July.
Sir, I just want to know why you don’t have any control on such a dealers who spoiling the company image. I have experience it with Anand Motors in Gujrawala town, Delhi., who run away in 4 months of opening and I have to go 20km away for services and small parts due to this I miss some service and dealer refused to provide any warranty and my bike became almost Junk. I have wrote to the company nobody heard. Can I know why you force the customer for the expensive accessories?
Please suggest me what I should do now. If I purchase Access from Delhi it will cost me appox. 3000 Rs. extra which I can’t bear. So please help me.
Regards,
Pradeep Goel
Manager International Affairs
Avion Biotech Pvt. Ltd
Delhi
09873833320
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{ 15 comments… read them below or add one }
my suggestion is go to suzuki website and get the address of second nearest dealer and get the bike from there.i dont thing it will be too far.
i suggest dont go for suzuki from these types of dealers. I also likes suzuki. My sold my 5speed shaolin and shogun last month. Which touches 100kmph with 200kg. But i think now better is honda due to quality and better service. Go for activa or duo.
I dont know why you are so rigid on getting the access, get the Activa, you will be happier.
Hey Pradeep, I understand your concerns as I have been facing same kind of issues with my suzuki motorcycle. Although my issues are not serious as yours. I suggest you to visit the suzuki motorcycle site and lodge a complain. From what I read from various online forums, the suzuki guys do listen to customer issues and probably a manager will call you. Raj
suzuki india sucks
Dude…Y do u stick with suzuki??? I know its a great deal of personal choice. But at the end of the day u will be burdened with hell lot of problems if u buy vehicle from these kind-of guys. My suggestion would be go for Honda. It will never let u down. And service is top class.Be it any state.Try Activa if u will. Its the best deal worth every penny u spend.
dude.. try the honda dio or the activa… honda’s service is the best that I have witnessed.
Pradeep, I have been using Access for the past 1 year and more, and am truly satisfied with the performance as well as service quality here in Bangalore. Here we have multiple dealers, and hence the competition brings out rather the best in customer service. I strongly suggest you not to go for Activa, as it is technologically, & feature wise far inferior to Acess. Never ever buy a product only based on the brand value, it should always be on the basis of feature to feature comparison with technology as the parameter. But, yes after sales service also is an important parameter. I have started giving my scoot out to local mechanics, and they also do a good job atleast here in bangalore.
hi Pradeep,
advice to you is to buy the Suzuki as it is well manufactured.
The shoddy part is the sales and service.I have experienced the same problem.
But belive me when i tell you that it can just be as easily serviced at the local shop.
Suzuki parts are well made so it generally takes some time before you require spare parts by which time hopefully there will be more sales and service personal/shops and increased competition will force the dealers to change. I also advice writing to Suzuki and explain the problem
Hi Every body thanks for all your support.
After wasteing my Two day i finnally got my Acess yesterday.
For that the Dealer called me on saturday evening and told me to have red color instead of black for 4-5 days and said he will change it in to black later. but i have refused for same as there is every risk that he will not change it later.
then he called me on tuesday and showed me a black access fully loaded with accesories it looks like a used one. he told me to have this without accesories and tell me which accessoriry you wish to have.
then i refused him to have that Access and told him to give me a new scooter he give me thursday time.
on thursday morning when i went there he refuse to give me the scooter as he told me the it will took 12 hour to charge the battary and he told me to came in evening. finnally i got it in evening. then i asked him that now how battary charge in 6 hours then he replied” we have two battary earlier” that thing clearly showed his intentions to harass me.
Finally i thought that i got only harssment by complaint and there is no effect on the dealer. I have waste my time unnessarly. but the positive thing i got is your support.
The dealers have lots of scooter but they make fake shortage .
Thanks Bike advice
very sorry to hear these kind of issues. go with your heart, with your first choice, also write to suzuki india ltd giving all the details by wriiten courier or on phone, dont email as they seldom reply to it. by thoing this you can ensure that nobody other experience these things which u had.
why should you complain this? Instead look for alternatives and go for activa/dio/tvs wego or anyother! Dont you have nay manufacturers other than boring suzuki in India? open your eyes and wakeup now. By facing all your mentioned problems wh do you still wanna go for such a crap companies prducts? please go and get urself an activa/wego /mahindra 2 wheelers, lot many options and alternatives available at “without accessories” as well. pity to read such articles and letters!
Hi, pradeep i have been going through the same issue in hyderabad since 1 month. I’m sure its a fake shortage they put up and they think thats the smart way of promoting there business. I have placed an order on 3rd of july and was told that i would get the bike within 45 days which was a long time for me, after 45 days they asked me for another 7 days of time, i still waited. There is no person who gives me a straight answer. Every one gives a different name and number to contact and have smoke to 8 different people. Now they say that i will have to wait for another 15 days TO KNOW WHEN I WILL GET THE BIKE. Which is ridiculous. And 1 person a sales executive who placed an order for me he hung up the phone on me twice. I’m going to write a letter about the same to Mr. Atul gupta at Gupta.atul@suzukimotorcycle.in
and eypecting a solutiom and hoping they live upto there professionalism.
Hi Pradeep,
This sort harrasment in one form or the other is common in the industry when a particular model becomes popular.
If look back this forced sale of accessories and insurance started way back in 1985 when Ind Suzuki came on the indian roads.It is mainly because people are prepared to take any non sense just so that they can have the product they want. Why dont we go for next alternative?
It is our attitude that makes the dealers rob us openly in the name of business.
Do we take a lesson from this?
I dont think,
Its not a problem with suzuki. Its that good for nothing dealer. These kind of good for nothing dealers are present in hero, bajaj, honda and yamaha. My father’s colleague previously worked for hero honda showroom in chennai. He and his fellows do all kinds of illegal immoral things to gain money like stealing, Interchanging parts, asking money from customers to supposedly bribe RTO which they put it in their pocket. Like there are many. People who comment suzuki as bad due to this are imbeciles.